Welcome to Muti Online. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing our website, placing an order, or interacting with us, you agree to comply with and be bound by these Terms.
1. General Information
This website is owned and operated by Muti Online.
Our products include herbal remedies, muti, and related items.
By using our site, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.
2. Products and Disclaimer
Our herbal products are intended for wellness and traditional use only.
They are not a substitute for medical treatment or professional healthcare advice.
We make no medical claims regarding diagnosis, cure, treatment, or prevention of any disease.
Always consult a qualified healthcare professional before using any herbal product, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
3. Orders and Payments
All prices are listed in ZAR.
We reserve the right to change prices without prior notice.
Orders are confirmed once payment is successfully processed.
We accept payments via secure third-party gateways. Your card/payment details are not stored on our servers.
4. Shipping and Delivery
We ship orders to the address provided at checkout.
Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.
We are not responsible for incorrect shipping details entered by the customer.
5. Returns and Refunds
Due to the nature of herbal products, returns are only accepted if:
The item is damaged or defective upon arrival, OR
You received the wrong item.
To request a return, you must contact us within 7 days of delivery with proof (photo/video).
Refunds are processed once the returned item is received and inspected.
6. Limitation of Liability
We are not liable for any adverse reactions, side effects, or misuse of our products.
By purchasing, you acknowledge and accept responsibility for your own use of the products.
To the fullest extent permitted by law, we disclaim liability for damages arising from your use of our website, products, or services.
7. Intellectual Property
All content on this website, including logos, product images, text, and design, is the property of Muti Online unless otherwise stated.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
8. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
9. Governing Law
These Terms shall be governed by and interpreted under the laws of South Africa Any disputes shall be subject to the exclusive jurisdiction of the courts in South Africa.
10. Changes to Terms
We may update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our site after changes means you accept the revised Terms.
11. Contact Us
For questions about these Terms & Conditions, please contact us:
Muti Online
Email: admin@mutionline.co.za
Phone: +278-3331-4445
Address: 22 Failsworth Road , Pietermaritzburg , KwaZulu-Natal