Muti Online values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our herbal products (muti), or interact with us in any way.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
a. Personal Information
Name and surname
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
b. Non-Personal Information
IP address
Browser type and version
Device information
Website usage data (pages visited, time spent, etc.)
2. How We Use Your Information
We use the information we collect for purposes such as:
Processing and fulfilling your orders
Delivering products to the correct address
Providing customer support and responding to inquiries
Sending order confirmations, shipping updates, and promotional offers (if you opt-in)
Improving our website, products, and services
Complying with legal obligations
3. Payment Processing
We do not store or directly process your credit/debit card details. All online payments are securely handled by trusted third-party payment gateways that comply with industry security standards (PCI-DSS).
4. Sharing Your Information
We respect your privacy. Your information will never be sold. We only share it with:
Service providers (e.g., couriers, payment processors) strictly for order fulfillment.
Legal authorities when required by law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tools to:
Enhance your browsing experience
Remember your preferences
Track website performance and analytics
You can manage or disable cookies through your browser settings, but some features of our site may not function properly without them.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements.
7. Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request corrections or updates
Request deletion of your information (subject to legal obligations)
Opt-out of marketing communications
To exercise these rights, please contact us at: admin@mutionline.co.za.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Muti Online
Email: admin@mutionline.co.za
Phone: +278-3331-4445
Address: 22 Failsworth Road , Pietermaritzburg , KwaZulu-Natal